Refund policy

Every item is printed to order, just for you. Because of that, we can't accept returns or exchanges for change of mind, wrong size or color choice. Please check the size chart on each product page before you order.

Damaged, misprinted or wrong item? We'll make it right. Email hello@prairieloud.com within 10 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or a full refund, your choice. You don't need to send the item back unless we ask.

Lost package? If tracking hasn't updated in 10 business days, or it shows delivered but you can't find it, email us. We'll work with the carrier and help. We can't replace packages marked delivered to the address entered at checkout, but we'll always help you file a claim.

Cancellations: orders start production quickly. Email us within 12 hours of ordering to cancel or change an order. After that it may already be printing, and we can't guarantee changes.

Discounts: discount codes can't be applied after an order is placed.

Before filing a chargeback, please contact us first. Nearly every issue can be solved faster by email.